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Customer Service Charter


The North East Catchment Management Authority recognises that it needs to provide quality customer service in order to be an effective leader and facilitator. Statements of Obligations for the Catchment and Land Protection (CaLP) Act 1994 and the Water Act 1989 guide our activities.

This Charter is our customer service commitment to our community, partners and investors and explains what you can expect from us. We will review our Customer Service Charter following the release of our Annual Audit Report.

Download the Charter here: NECMA Customer Service Charter